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Salesforce AP-221 Exam Syllabus Topics:

Salesforce Process Automation Accredited Professional Sample Questions:

1. When does a Flow belong in a utility bar?

A) When the flow needs to be scoped to a particular record.
B) When users need access to it at all times.
C) When the flow needs to run in the background.
D) When users need access to it from anywhere in the app.

2. The Salesforce Admin needs to automate a process that sends an approval request to the VP of Sales for any account record that changes from Prospect to New Customer. What process automation capabilities would the Admin use to meet this requirement?

A) Use an Apex Trigger to change the Account field value from "Prospect" to "Customer" and email the Account Owner as a reminder to get an approval from their Manager.
B) Use a Process to monitor the changed field value on the Account object from "Prospect" to "Customer" and an action to submit the record to an Approval Process.
C) Use a Record-Triggered Flow to change the Account field value from "Prospect" to "Customer" and email the Account Owner.
D) Use a Flow to update the field and trigger an Approval Process to notify the VP of Sales.

3. What key feature was introduced in the Spring '21 release that helps with identifying performance issues in Flows and Processes?

A) Black run-as access for Processes
B) Stagger and Throttle plug-ins for Flows
C) Optimizer plug-in for Flows and Processes
D) Accurate measure of the CPU time consumption of Flows and Processes

4. In which two ways does Salesforce Flow for Service help customer service agents?

A) It uses flows and quick actions to walk agents through customer engagement.
B) It allows an agent to open a record and seamlessly resume a customer conversation.
C) It helps an experienced agent show a new agent what to do.
D) It shows a checklist that agents can print.

5. Universal Containers (UC) would like to log a call for a given incident. UC would like to use Salesforce functionality to support the call logging process, allowing internal users to enter call information quickly and easily outside of Salesforce. UC has recently purchased Slack.
What solution should the UC Administrator consider?

A) Configure the incident call logging Screen Flow to launch from a Slack action
B) Download "Slack Plus" app from AppExchange and install for all users
C) Enable Slack Bot for Service in Setup
D) It is not possible to enter call logging information in Salesforce from an external system

Solutions: